OutdoorBosnia respects your privacy. We collect only the information needed to answer enquiries, prepare trips, process bookings and operate this website.
Information we collect
When you contact us or send a trip request, we may collect your name, email address, phone number, preferred travel dates, group size, trip interests and any details you choose to share with us.
When you browse the website, basic technical information may be processed by our hosting provider and third-party services, such as IP address, browser type, device information, pages visited and error logs.
How we use information
We use personal information to respond to messages, prepare custom itineraries, manage bookings, provide customer support, improve the website and meet legal or safety obligations connected with our tours.
Legal basis
We process information when it is necessary to answer your request, prepare or perform a service, comply with legal obligations, protect legitimate business interests, or when you have given consent, such as accepting optional website cookies.
Sharing information
We do not sell personal information. We may share only the necessary details with trusted service providers, guides, transport partners, accommodation providers, payment or communication providers, and public authorities when required by law or safety needs.
International services
This website uses external services including web fonts, translation tools and embedded or linked third-party platforms. These services may process technical information according to their own privacy policies.
Data retention
We keep enquiry and booking information only as long as needed for communication, trip delivery, accounting, legal requirements and reasonable business records.
Your rights
Depending on your location, you may request access, correction, deletion, restriction or portability of your personal data. You may also object to certain processing or withdraw consent where processing is based on consent.
Contact
For privacy questions, contact us at info@outdoorbosnia.com or by phone at +387 65 381 255.